The Challenge
A leading national healthcare system faced mounting pressure to manage patient education materials across multiple facilities, employee uniforms and branded merchandise for a growing workforce, and facility signage in highly regulated healthcare environments.
$20+ Billionin revenue |
20+hospitals |
80,000+employees |
At the same time, the organization needed to maintain HIPAA compliance, reduce operational inefficiencies, and ensure consistent brand standards across its expanding network.
Our Role
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20 years
Healthcare-critical communications expertise
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1 Partner
Consolidated sourcing, fulfillment, and enabling technology
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Vendor Rationalization
Reduced a fragmented vendor base to ensure compliance, redundancy, and competitive pricing
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Connected Marketing + Procurement
Centralized oversight with HIPAA-qualified suppliers
How We Delivered
Creative Ideation
Developed branded patient education kits, signage programs, and onboarding kits with compliance safeguards built in.
Enabling Technology
Implemented a marketing hub for templates, audit-ready materials, and real-time dashboards — accelerating updates to regulatory content.
Supply Chain Management
Streamlined sourcing and fulfillment, optimized freight and postal costs, and built surge capacity for enrollment periods and seasonal campaigns.
Employee Uniforms & Branded Merchandise
Centralized apparel and merchandise management through a customized online portal — ensuring brand consistency, compliance, and scalable fulfillment across the enterprise.
The Results
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Reduced Compliance Risk
HIPAA, CMS, and state safeguards embedded into workflows.
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Consistency
Unified brand and regulatory adherence across hospitals, clinics, and community campaigns.
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Efficiency
Automated workflows for member and patient communications, reducing manual errors and delays.
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Scalability
Flexible operating model to absorb spikes such as annual enrollment and new hospital openings.
Programs Supported
- Patient Education Materials
- Employee Uniforms & Apparel
- Facility & Wayfinding Signage
- Enrollment Kits & Regulatory Mailings
- Branded Merchandise & Community Rollouts
Let's talk about your compelling business case.
